What's new on QualBoard 4.0

20|20's all-new QualBoard 4.0 platform delivers ultimate flexibility, with the ability to design and connect projects so you can build upon learnings.

Improvement
January 31, 2021

December and January Roundup: Updates and Improvements

Human Transcription: Introducing human transcription on QualBoard. When you need more detailed transcripts than the built-in machine transcription, you can order human transcription on any of your video uploads or video chat recordings. Before ordering your transcript, QualBoard will give you a cost estimate so you know what to expect every time.

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Improvement
December 01, 2020

November Roundup: Updates and Improvements

Respondent Demographics: Introducing respondent demographics on QualBoard. Demographics allow you to easily access key information on your participants within your project, including age, ethnicity, and more. This new feature enables you to gain context while moderating without cluttering your view. Plus, you can take advantage of demographics in our exportable reports when you are ready for analysis.

MP3 file share: MP3 file share is not only available during live Video Chat events on Qualboard but is also now an option on a Group Discussion, Individual Diaries, and Quick Poll. With this feature, you can attach audio files to any question in your QualBoard event.

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Improvement
October 01, 2020

August & September Roundup: Updates and Improvements

Retroactive Group Tags: With our new group tag feature, your tags can be retroactively applied after respondents have answered a close-ended question. These tags give you the flexibility to change or add segments to analyze for your report at any point in your research.

Video Chat Dial-In: Our video chat events now offer the ability to dial-in via phone. Video chat dial-in allows moderators, participants, and observers to choose between computer and phone audio for enhanced ease of use. This works for moderators, observers, and participants.

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Improvement
July 31, 2020

July Roundup: Updates and Improvements

Microsoft Word Transcripts: Now available as an exportable report type, the addition of Word Transcripts allows you to have more options to view your insights.

Participant Agreements: Agreements are now available for use on QualBoard. With participant agreements, you can block participants from accessing your study until they have agreed to a non-disclosure or any other project conditions as required.

Card-Sort Question Type: With this all new question type, your respondents can drag and drop statements into customized categories. Card sort joins multiple choice, multiple answer, matrix, and drag and drop questions to give you more flexibility when testing messaging, ideas, and more.

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Improvement
June 30, 2020

June Roundup: Updates and Improvements

Tech Check for Video Chats: We now have a tech check process for the Video Chat event in QualBoard. Tech checks ensure that participant webcam and video work before the live session, which helps decrease the chance of technical difficulties and allows you to focus on your research.

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Improvement
April 30, 2020

April Roundup: Updates and Improvements

Polling Report: With access to the new polling report, gathering close-ended data is seamless. Your data is broken into columns - allowing you to easily sort and filter your insights by groups tags, questions and responses.

Observer Media Portal: We now have an observer media portal within QualBoard 4.0. The portal allows you to upload media collected outside of the platform to QualBoard's media gallery so you can house all your video insights within one system. Plus, you can take advantage of our video clipping and transcription tools.

SmartClips: With SmartClips, moderating video chats is easier than ever. During your live session, you now have the capability to mark insightful moments in real time. Using the pink button in the bottom left portion of your screen, you can mark and notate portions of your interview. After the video chat session, you can access, edit, and download your SmartClip.

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