What's new on QualBoard 4.0

20|20's all-new QualBoard 4.0 platform delivers ultimate flexibility, with the ability to design and connect projects so you can build upon learnings.

New
May 27, 2020

Video Chat Enhancements

Video Chats allow you to gain deeper insights and deliver more compelling reports. Paired with your group discussion or another event, video chats give you the ability to integrate real-time insights into your asynchronous research. Here are a few of the enhancements we have made that make conducting live sessions on QualBoard even easier:

  • New layout options that support up to 20 users on a call.
  • A backroom chat that allows observers to communicate with you while not being seen or heard by participants.
  • Our new SmartClips feature that lets you mark insightful points during the conversation. These are then turned into 40 second clips that are easily exportable for inclusion in reports.
  • Flexible recordings that allow you to record individual videos and specific users from the call.
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Improvement
April 30, 2020

April Roundup: Updates and Improvements

Polling Report: With access to the new polling report, gathering close-ended data is seamless. Your data is broken into columns - allowing you to easily sort and filter your insights by groups tags, questions and responses.

Observer Media Portal: We now have an observer media portal within QualBoard 4.0. The portal allows you to upload media collected outside of the platform to QualBoard's media gallery so you can house all your video insights within one system. Plus, you can take advantage of our video clipping and transcription tools.

SmartClips: With SmartClips, moderating video chats is easier than ever. During your live session, you now have the capability to mark insightful moments in real time. Using the pink button in the bottom left portion of your screen, you can mark and notate portions of your interview. After the video chat session, you can access, edit, and download your SmartClip.

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Improvement
April 01, 2020

March Roundup: Updates and Improvements

Video Transcription Insight Highlight: You can now add an insight straight from the video transcription. Just like the normal video insight this will create a clip of the video or video chat.

Capture Media Upload: Respondents can capture a photo or video from their desktop. This is also available on mobile.

Localization: QualBoard has foreign languages available on the platform. You can access the languages available using this site.

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Improvement
February 28, 2020

February Roundup: Updates and Improvements

Insights Highlighting: You now have the capability to highlight verbatims or insights as they emerge in your research. You simply highlight a portion of text and click "Add Insight".

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New
February 26, 2020

QualLaborate: Digital Qualitative Concept Testing

Our enhanced concept evaluation question, QualLaborate, seamlessly gathers feedback around new product ideas, advertising, design concepts and more.

The tool allows you to uniquely capture a respondent’s first impressions on your concept before going deeper for more specific insights. Plus you have access to a wide range of reporting options to streamline your analysis and help you save time without sacrificing insights.

QualLaborate is available for all users of QualBoard 4.0. Talk to your account manager about enabling QualLaborate for your next project.

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New
February 12, 2020

Video Enhancements

Searchable Machine Transcription

Managing video just got easier with searchable machine transcription on Qualboard. With our sophisticated search capabilities, you’ll no longer have to comb through every minute of video. Now available on participant video uploads and Video Chat recordings, you can simply enter your selected keywords and skip right to the clip you need.

Screen Share

Our new Video Chat screen share addresses all your website usability research needs. With the advancement, you can conduct an interview while watching a real-time screen sharing session as participants navigate a website. Plus, share your own browser when needed.

Observer View & Backroom Chat

QualBoard Video Chats now has the capability for observers to join and participate in the research. Only seen by moderators, observers are muted on video and audio to remain anonymous to the respondents. Not only can observers view the interviews in real-time but they can also communicate with the moderator via our built-in backroom chat.

Video Chat Clipping

With our new Video Chat insights clipping capabilities, it is easier than ever to edit and classify your video insights within the QualBoard 4.0 platform so you can deliver more dynamic reporting.

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